USAGE POLICY
The data that you provide us both for the completion of orders or for newsletter subscription, will be considered confidential by www.roxanatruta.ro and will not be disclosed to any third party for any other use.
The name, phone number, e-mail address, delivery address, debit or credit card, amount and other details for the completion of various actions on the website www.roxanatruta.ro, will remain strictly within the company DIVIN NAILS ROXANA ROXANA SRL.
All these details are used in the online space for clarification and so that things can be finalized successfully on both sides.
PERSONAL DATA PRIVACY POLICY
By providing your e-mail address on the website www.roxanatruta.ro, you will give your express and unequivocal consent for your personal data (e-mail address) to enter the database of the company DIVIN NAILS ROXANA SRL and to be processed and used in the future by it.
The purpose of the collection of your data by DIVIN NAILS ROXANA SRL is the transmission of offers, promotions, advertising and marketing messages from the sites managed by us, the performance of internal statistics, without any other obligations on our part. DIVIN NAILS ROXANA SRL will process personal data for the period of existence of the data subject's account, and after the deletion of the data subject's account, DIVIN NAILS ROXANA SRL will anonymize personal data and process it for internal statistical purposes.
During the existence of DIVIN NAILS ROXANA SRL guarantees the confidentiality of personal data of all those who fill out the registration form.
The information in the order form will be used to send you order confirmations, promotions, periodic newsletters, newsletter, blog updates, etc.
We undertake not to make public or sell databases containing information about our customers' personal data.
You are obliged to provide the data on the order form, as this is necessary for invoicing and delivery. If you refuse, the order will not be fulfilled. The information recorded is intended for use by the operator. In addition, you have the right to object to the processing of personal data concerning you and to request erasure of the data. To exercise these rights, you can send a written, dated and signed request to office@roxanatruta.ro
If there is incorrect or inconsistent data about you, please inform us as soon as possible!
a. General data collected by www.roxanatruta.ro
www.roxanatruta.ro will process information and data allowing the identification of natural and legal persons, which they provide us, such as: name and surname, telephone number, e-mail address, physical postal address, tax identification data, bank details, which are necessary to be able to collect payments by payment processors, and to deliver the orders placed by you. The third parties who have access to this data are delivery companies, payment processors. If you would like your personal data to be removed from our database, you can send us an e-mail at: office@roxanatruta.ro
b. Who are we?
The website www.roxanatruta.ro is managed by DIVIN NAILS ROXANA SRL, hereinafter referred to as “DIVIN NAILS ROXANA SRL” or “we”. If you would like further information about us and our activity, you can contact us at the e-mail address: office@roxanatruta.ro
c. The personal data we collect and how we use it:
c.1. What is personal data?
Personal data means any information that directly or indirectly identifies you as an individual. „Direct“ means, for example, your name and address; „Indirect“ means that it is combined with other information.
If we need other information and personal data necessary for our work, we will notify you and ask for your prior consent.
c2. How DIVIN NAILS ROXANA SRL uses the personal data you provide when you create an account or finalize an order?
● to communicate with the courier who will take care of the transportation of the products ordered by you;
● to inform you about the lack of stock of some products you ordered;
● to notify you when a product you want that was not available at a certain time has reappeared in our stock;
● to invoice the order you placed through the SMARTBILL online billing application;
● to keep the accounting in our company and to register in our records the orders placed by you in our website platform - Woocommerce;
● to send you our newsletters containing our blog and personal development articles;
● to inform you about possible (desired/undesired) events that happened and that were not related to our company;
● for communication in case of a competition;
d. Why do we collect this data?
- To create a user account on our website;
- To process and deliver your orders, as well as to keep you up to date with their status;
- For telephone confirmations, product reservations and to communicate with you;
- To send promotional offers, newsletters and inform you about new products in stock;
- To access the comments section of the website;
- To send you advertising that might interest you, personalized ads, offers relevant to you, contests available on the website;
- For our marketing campaigns and for our efforts to make our brand reach as close to you as possible;
- To prevent and detect fraud and abuse;
- To improve your website experience, functionality and system administration;
e. Who has access to this data?
As far as possible, we try to limit access to personal data to an absolutely necessary number of physical and third party operators with whom we collaborate/work for administration, accounting, marketing, communication, communication, transportation, delivery, promotion and payments.
For our online shop, account login data is stored 365 days in the e-commerce platform. The company administrator, programmers and the hosting service, which holds an SSL certificate for the website, have access to it;
- Those who provide our marketing services, the website creation company we work with, Google services, Facebook services, HotJar services, Tawk services, MailChimp services, DSMAP services. We have contractual relationships with them, certifications and assurances from them to maintain the security of the data they may access through our website. Google's Analytics service keeps at least 14 months the data you provide and various information about your behavior as a customer online;
- Those who facilitate our online card payment services go directly to our MobilPay banking partners, without us storing or having access to them. In this regard, please read the MOBILPAY policy on the processing of personal data!
f. Managing and securing your data
All the data entered from the moment you make an account on our website and place your order is automatically downloaded to the e-commerce platform with the order statuses.
In this electronic system, your data will be kept for 365 days. You have the right to ask us to delete your data from our records at any time. In case you wish to delete your user account, unsubscribe from our newsletter or completely remove your order history from our website, please send an e-mail to office@roxanatruta.ro with your request and we will delete your data as soon as possible.
If you want further information about your personal data and how to use them in our platforms, we invite you to write us an e-mail and you will receive a solution to your request as soon as possible.
g. Your legal rights
Under Regulation 2016/679/EU you have the following rights regarding your personal data:
Right to information
Right of access to data
Right to rectification
Right to erasure (right to be forgotten)
Right to restrict processing
Right to data portability to another controller
Right to oppose
The right not to be subject to a decision based solely on automated processing.
Full details about these rights can be found in Regulation 2016/679/EU.
h. Using the chat messaging application on the website
The data that you enter before starting a conversation with us as well as your IP address are collected through the Tawk service and are accessed by us. The personal data provided by you during the chat conversation will be collected by us and will fall under the GDPR regulation (2016/679/EU).
